Customer Support: British Columbia Welcome and Account Renewal Letter Registration

If you received a Welcome Letter
 Please create an account if you don’t already have one, then contact customer support.

For Account Renewal Letter Registration
 Please call us toll free to begin the registration. Be sure to have your letter and your Personal Health Number for validation purposes.

NOTE: if patient being registered is over 13 years of age, please ensure they are also available when you call.

MyCareCompass
Toll Free: Call us toll free:1-888-522-7758
Open Hours: Monday - Friday from 8:00 AM - 5:00 PM (PT)

  Contact MyCareCompass Customer Support

Ontario

Toll Free: 1-844-379-2398

Open Hours: Monday - Friday from 8:00 AM - 5:00 PM (ET)

Saskatchewan

Toll Free: 1-844-379-2398

Open Hours: Monday - Friday from 7:00 AM - 4:00 PM (CT)

British Columbia

Toll Free: 1-888-522-7758

Open Hours: Monday - Friday from 8:00 AM - 5:00 PM (PT)

  More Information
Use a strong and unique password for your account.
Your password must be at least 8 characters long, contain a mix of upper(capital) and lower case letters, contain at least one number or one special character (!,@,#,$, etc.), and not start or end with spaces.
  More Information
Used to verify your account and notifications
  Discard Account Creation
Do you want to discard the Create Account process?
Discard Create Account
Help Logging in or Account Locked

Make sure you use your Email and Password from your MyCareCompass account.

If you don't remember your password
Reset Password
If your account is locked, wait 4 hours before trying to log in again or
Unlock Your Account
Enter the email address you used to create your MyCareCompass account.

Your MyCareCompass password is cAsE seNsiTive, at least 8 characters long, and contains at least one number or special character.

Participating Labs for MyCareCompass:

  • LifeLabs
  • Vancouver Coastal Health*
  • Providence Health Care*
  • Fraser Health*
  • NovaVita Laboratory
  • Valley Medical Laboratories
  • BC Children's and Women's Health Centre*

* As an outpatient only at Vancouver Coastal Health, Providence Health Care, Fraser Health, or BC Children's and Women's Health Centre.

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Create New Account for British Columbia

Create one account for all LifeLabs portals.

If you received a British Columbia Welcome Letter or Account Renewal Letter in the mail, please click herehere


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You will use this email and password to sign in to your account.

Username
Password

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Land Acknowledgement

At LifeLabs, we care about people's health and are committed to empowering a healthier you. We humbly acknowledge that our company conducts its operations across the vast and diverse lands of what is now called Canada, home to the traditional territories of First Nations, Inuit, and Métis Peoples, each with their distinct cultures, languages, and histories. We are mindful of their unique rights and perspectives, actively seeking engagement and partnership, and striving to build sustainable relationships. Our vision of a more inclusive and equitable future guides us in providing caring, efficient, reliable, and high-quality services, honoring the contributions of Indigenous cultures to Canada's tapestry.
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